The free-to-use Text Alerts service which will provide water supply updates and information to customers across 1.6 million households nationally and over 17,020 households in Carlow.
Customers can sign up for free on water.ie using their Eircode and mobile number.
Deputy Jennifer Murnane O’Connor has welcomed the initative
Geoffrey Bourke, Head of Customer Operations at Uisce Éireann said:
“As Uisce Éireann carries out its day-to-day operational work and maintenance alongside a billion-euro worth of capital investment each year, we are aware that these works can have short-term impacts on water services to our customers. This Text Alerts service along with our current supports including the dedicated online outage portal on water.ie means homes and businesses are kept fully up to date on what to expect and when.
“We are supporting our customers with timely, accurate information which helps to keep all customers up to date on outages to the water supply network.
“In the past year, our figures show that we had more than two million interactions with customers via a range of channels including phone calls, texts and emails.
“From our research, while over half of customers are aware of who to contact in the event of a water outage, we are committed to ensuring that all are fully aware and have information provided in an ease of access manner.
“We are confident that the roll-out of this new service will play a crucial role in driving even more awareness of our work in communities across Ireland to deliver a clean, safe and reliable water supply. The service is easy to use, and I encourage people to avail of it by following the registration steps through water.ie.”
