A huge part of County Kilkenny’s without their usual water supply following a ‘significant burst’ on a mains last night.
Uisce Éireann says its crews have been mobilised to repair the issue at Rathduff, Bennettsbridge.
Customers in the village as well as in Dungarvan, Danesfort, Kells, Stoneyford, Dunnamaggin, Knocktopher, Ballyhale and surrounding areas may be experiencing a disruption to their water supply.
Repairs are due to be completed by 6pm this evening (Thursday, 05 June) but those impacted are advised it typically takes two to three hours following repairs for normal supply to be restored following unplanned outages and may take longer for those in areas of higher ground or at the end of the network.
Shane Aylward, Uisce Éireann’s Operations Manager has told KCLR News; “Every effort is being made to restore water supply to impacted customers”.
He adds; “We understand the inconvenience of an unplanned outage and we thank customers for their support while works are ongoing.”
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit Register a vulnerable customer
Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater and through our customer care helpline which is open 24/7 on 1800 278 278.
Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at Text updates
